Terms & Conditions

Orders & Payments

  • Each and every one of our pieces is carefully prepared in our facilities, so all your orders should arrive in perfect condition. Should this not be the case, please email us at help@pdpaola.com.
  • If you are struggling to complete your order or to navigate through our website, please restart your web browser. If the problems persist, contact us and our IT team will help you as soon as possible.
  • We use special packaging on each and every order - if you
    are ordering a gift for someone, we have you covered! All orders include a velvet pouch for each jewel, a soft touch white box and a shiny black envelope.
  • Our accepted payment methods are:
    • Credit card, through the payment Gateway from the Spanish bank “La Caixa”, which ensures maximum security on all your transactions
    • PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not
  • Accepted credit cards are VISA, MasterCard, American Express and other international credit cards
  • If you are experiencing any problems with your payment, please try the following:
    • Use an alternative credit card
    • Use an alternative payment method
    • Restart your web browser and try again
    • Delete the cookies from your computer or empty your cache memory. After that, try again
    • If your problems persist, don’t worry. Get in touch with us by sending an email to help@pdpaola.com