Help

Jewellery Care

P D PAOLA jewels are a timeless investment. Caring for your pieces will help ensure its beauty, lustre and longevity. Here are some helpful tips from us on how to care for and maintain your P D PAOLA jewellery (it's easy!):

  • Brightness preservation
    All P D PAOLA jewellery is treated with an anti-tarnish coating to help protect against tarnishing, yet it is still important for you to follow our care instructions.Your jewellery can tarnish over time when exposed to the open air. Tarnishing is a natural process that can be cleaned.
    We recommend that customers remove jewellery before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
  • Cleaning your jewellery
    Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. IMPORTANT: Gold plated jewelry requires more care. Using your toothbrush very intensely may cause the gold plating to fade away, therefore it is very important that you do this process very carefully to avoid the gold plating from wearing away.
    If your sterling silver jewellery has become dull, a silver-polishing cloth is a great tool to make it shine again. However, it will not remove scratches.
  • How to store your jewellery
    Jewellery should be stored away from direct sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of polyethylene. Never use polyvinyl plastic bags, such as trash can liners, as they contain sulphur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom or any other humid places.
    Please note that our P D PAOLA boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.
  • Important note
    P D PAOLA does not guarantee that its gold plated jewellery will last forever. Gold plated pieces are, by default, more fragile and liable to lose their colour over time. The speed at which the gold plating fades will depend on multiple variables from chemical products used for skincare, level of perspiration or even your natural skin PH. For this reason, it is particularly important to take special care of your gold plated jewelry.
    If your jewellery has lost its gold tone before you expected it to, contact us at help@pdpaola.com and we will give you more information about our personalised plating service, with which you will be able to make your pieces shine again like they did when you bought them.