Terms & Conditions

Shipping

GENERAL INFORMATION

  • All orders are shipped within 24 hours starting from the order confirmation date. This may vary during sales seasons. If for any reason this was not possible, you will be notified by our Customer Service team and you will be given an estimated shipping date.
  • Important note* : Remember that delivery times may be affected in times of high volume (such as Black friday, Christmas ..)
  • P D PAOLA ships worldwide. Below you will find further details on shipping costs for every shipping country.
  • If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
  • Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.
  • For all orders shipped to Spain, the selected courier in charge of the transportation and delivery of your order is Envialia. Should you have any comments, questions or suggestions, you can contact their help desk on the following telephone number: +34 931 444 616.
  • For international orders, orders are passed through to international courier companies who take care of air transportation.
  • Unfortunately we are not able to ship to PO Boxes..
  • As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. The courier company will contact you on the phone number that you provided whilst placing your order to inform you about the expected delivery date and time. In the event that you are not at the shipping address upon delivery, the courier company will also contact you in order to reschedule a second delivery attempt at your convenience.


SHIPPING EXPENSES

SPAIN (MAINLAND), PORTUGAL & ANDORRA

  • Orders over 30€ - FREE SHIPPING
  • Orders under 30€ - 3,95€
  • Delivery time - up to 3 business days from shipping day

BALEARIC ISLANDS

  • Orders over 50€ - FREE SHIPPING
  • Orders under 50€ - 8,95€
  • Delivery time - up to 4 business days from shipping day

CANARY ISLANDS

  • Orders from the Canary Islands will be shipped through a private courier company. Such shipments have a fixed cost of 36,70€ and include both shipping expenses and the export DUA (23€/shipment). Please note that any shipment will be liable for the following additional taxes and charges upon the delivery of the parcel: (i) Import DUA and (ii) IGIC (local VAT equivalent to 7% of the invoice declared value). These, and any other customs derived expenses, will be the buyer’s responsibility.


EU COUNTRIES

  • Orders over 70€ - FREE SHIPPING
  • Orders under 70€ - from 3,95€ (France, Germany, UK, Italy and Netherlands)*
  • Delivery time - between 2 and 4 business days from shipping day

* Shipping prices vary in other EU countries

UNITED STATES

  • Orders over 100€ - FREE SHIPPING
  • Orders under 100€ - 15€
  • Delivery times - between 4 and 7 business days from shipping day

NON EU COUNTRIES

  • Orders over 100€ - FREE SHIPPING
  • Orders under 100€ - from  17,29€
  • Delivery times - between 4 and 7 business days from shipping day
  • Prices may vary depending on your region

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. P D PAOLA is committed to taking care of all the required paperwork in order for the parcel to clear customs.